Shipping policy


Last updated: July 20, 2023 

When Will I Receive My Order?

Personalisation of Selected Skincare Products:

For orders that include specific skincare products requiring personalisation, our team takes extra care to tailor them to your unique needs. This step ensures that you receive products crafted specifically for you.

Processing and Shipping:

  • Signature Products: After receiving your payment, we prioritise preparing and shipping your order within 24 hours (Monday through Friday).
  • Personalised Products: Once your bespoke skincare routine is crafted and your payment has been processed, we prepare and ship within 24 hours (Monday through Friday). Please note that the personalisation might introduce a slight delay due to skincare experts' involvement, but we strive to ensure the highest quality and precision during this step.

Additional Information: 

  • For all orders, we utilise DHL Express for deliveries, aiming for your package to reach you within three business days or earlier.
  • We do not process shipments on Saturdays, Sundays, or official bank holidays.
  • If your payment is received on a weekend or bank holiday, your order will be processed on the next working business day. 
  • While we always aim for timely deliveries, occasional factors can introduce delays. Your patience and understanding are appreciated.

How Much Does Shipping Cost?

Currently, shipping is free for all orders

Where is Shipping Available?

Via our EU site (this site), shipping is only available outside the UK. Please change your location at „Go to UK site” on the menu bar of our website for other shipping options.

Contact Us

If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us:

  • Email:
  • WhatsApp: +44 7520 640127